FAQs

About BunnyBanky

  • Q: Who is BunnyBanky?
A: We are a UK-based sustainable activewear brand, passionate about creating stylish and ethical clothing for everyone. Our mission is to empower individuals to look good, feel good, and make a positive impact through their active lifestyle choices.
  • Q: What makes BunnyBanky sustainable?
A: Sustainability is at the core of everything we do. Our products are made to order, and we prioritise eco-friendly materials like recycled fabrics. Our commitment to ethical practices extends to our partnerships with manufacturers who share our values. Together, we minimise waste, reduce our carbon footprint, and ensure fair labour standards throughout our supply chain. We contribute 1% of our revenue to carbon removal.
  • Q: Where is BunnyBanky based?
A: We are proudly based in the UK, with our Head Office in London.

    Products

    • Q: What kind of activewear do you offer?
    A: We offer a diverse range of activewear, including leggings, sports bras, tops, shorts, and accessories. Our designs are known for their bold prints and empowering messages, reflecting our belief that activewear should be both functional and expressive.
    • Q: What sizes do you carry?
    A: We offer sizes XS to XL to be inclusive and cater to diverse body types.
    • Q: How do I care for my BunnyBanky activewear?
    A: Each garment's label contains detailed care instructions. To preserve the quality and vibrancy of the fabrics, we recommend washing in cold water and air drying. Most of our products are machine washable.

      Orders & Shipping

      • Q: How long will it take to receive my order?

             A: It takes 7-10 days for your BunnyBanky activewear order to be made and prepared for shipping. Once shipped, it will arrive in 2-5 days. So, you can expect to receive your order within 9-15 days from the date you placed it. We will keep you informed with regular order status updates.

      • Q: Where do you ship?
      A: We currently ship within the UK, Europe, and the US. 
      • Q: How much does shipping cost?
      A: Shipping costs are calculated at checkout based on your location and order total. We also offer free shipping on orders over £400.
      • Q: What is your return policy?
      A: We want you to be completely satisfied with your purchase. We offer a 14-day return policy on unworn and unwashed items. Please see our Returns & Exchanges page for full details.
      • Q: Do you offer a Loyalty & Rewards program?

        A: Yes, we offer an exciting Loyalty & Rewards program for our valued members! BunnyBanky Club is free to join – simply create an account on our website.

        Here's what you can enjoy as a member of the BunnyBanky Club:
        • Exclusive free shipping:  Save on delivery charges.
        • Exclusive BunnyBanky Wishlist: Personalised
        • Discount vouchers:  Earn coins through purchases, account creation, and other activities, then redeem them for discounts.
        • Other incentives: We regularly offer special promotions and rewards to our members.
        • Newsletter rewards:  Subscribe to our newsletter and earn additional coins.
        Please note: Our BunnyBanky Club Loyalty & Rewards program is currently available only to UK residents.

        We're always looking for ways to enhance our program, so stay tuned for exciting updates!

        Other

        • Q: How can I contact BunnyBanky?

        A: You can easily reach our customer service team by email at info@bunnybanky.com or through the contact form on our website. We're always happy to help!

        • Q: Do you offer collaborations or partnerships?
        A: Yes, we're open to collaborations that align with our brand values and mission. Please contact us at info@bunnybanky.com to explore potential partnerships.